Shipping
& Returns

Shipping Policy

We cater for all orders from different countries and so ship globally. All our orders are shipped directly from our UK warehouse for prompt delivery of your order. During busy dispatch periods it may be preferred to have your order dispatched directly from our service warehouse in Europe to meet with our delivery window for your order. This does not affect delivery time nor will you incur any import tax bill for your country with our Import Guarantee.

 

We have close links with many courier services so your order will be shipped via Royal Mail, Yodel, DHL, TNT, UPS, Hermes UK. During peak dispatch times your order may be shipped via an alternative courier service to ensure prompt delivery of your goods. Should any other courier service be used, you'll be notified upon dispatch.

GUIDELINE DELIVERY ETAs

UK - 8 Working Days

Outside UK - 10 - 14 Working Days

Return & Exchange Policy

Returns & Refunds: All orders made via any of our sales platforms are eligible for a refund under our 14 day money back guarantee. The item must be packaged with all contents originally supplied at time of purchase, in a saleable condition. Should your item for return or refund be deemed unfit for sale or not in saleable condition, a deduction of 15% from your refund will be made to allow marking as a used and unfit for sale unit. This also aids in processing and returns management for your item to be sent back to our central manufacturer's unit.

Exchanges may be available depending on stock availability - a wait period may apply up to 21 days.

*Please note any goods sent in under our returns and refunds service is sent in at your own delivery cost. We are not responsible for any return delivery charges. You also agree to use a trackable / traceable delivery service for us to confirm the return. We do not accept any liability for parcel loss that you have arranged postage to ourselves for.