Service & Warranty
Terms & Conditions

OVERVIEW

This Fixed Price Service & Warranty Agreement ("Agreement") is made and entered into by and between Bowse Consultancy Limited, T/A Bulk Mobiles ("Company") and the client or customer ("Client"), including insurance companies or their representatives, engaging the Company for gadget/mobile phone repair services. By signing this Agreement or purchasing the first repair service, the Client agrees to be bound by the terms and conditions set forth herein.​

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Fixed Price Service & Warranty Agreement

This Fixed Price Service & Warranty Agreement ("Agreement") is made and entered into by and between Bowse Consultancy Limited, T/A Bulk Mobiles ("Company") and the client or customer ("Client"), including insurance companies or their representatives, engaging the Company for gadget/mobile phone repair services. By signing this Agreement or purchasing the first repair service, the Client agrees to be bound by the terms and conditions set forth herein.

1. Term of the Agreement

1.1 This Agreement commences upon the signing or purchase of the first repair service by the Client and is binding for an initial period of three (3) months ("Initial Term").

1.2 The Agreement will automatically renew for successive three-month terms unless terminated by the Client in writing as provided in Section 5.

1.3 If no new repair orders are made within the three-month period following the last repair order, the Agreement will terminate without further action by either party.

1.4 Each new repair order resets the Agreement term to commence on the date of the new order and extends for a further three-month period.

2. Fixed Price Services and Rates

2.1 The Company agrees to offer fixed-price repair services at the following labour rates, excluding parts:

• Pin-Locked Removal Services: £2.50 + VAT

• Faults List Repair Services: £10.00 + VAT, which includes repairs for the following components:

  • Front LCD

  • Back Cover

  • Full Housing Case with Components

  • Battery

  • Camera

  • Sim-Tray

2.2 All repair services include diagnostic assessments to aid in fault identification. The cost of such diagnostics is included in the labour rates specified above.

2.3 The Company is not obligated to provide detailed or comprehensive diagnosis reports to Clients at the fixed labour rates. Requests for detailed or comprehensive diagnosis reports will be charged separately at the standard Faults List Repair Services labour rate (£10.00 + VAT).

2.4 There will be no refunds for any services listed in Section 2 as they include diagnostic work. Payment is required before commencing any repair work, regardless of a change of mind by the Client.

3. Additional Repairs and Parts

3.1 Should additional parts be required to complete a repair, the Company will provide the Client with a quote for the cost of the parts above the agreed labour rates. The Client may choose to approve or decline the additional repair.

3.2 In cases where the Client declines the repair, the device will be returned to the Client by post only, and the Client will bear the cost of return shipping.

3.3 To minimise repair costs and enhance affordability for Clients, the Company is authorised to use Non-OEM, OEM, or original parts, prioritising the lowest-cost option that ensures a successful repair of the initially diagnosed or reported issue.

3.4 Once repair work is completed, devices will only be shipped back to the Client’s nominated address. The Client is responsible for all shipping costs.

4. Payment Terms

4.1 All payments are due before commencing of services unless otherwise agreed in writing. The Company reserves the right to withhold the release of repaired gadgets until full payment is received in any instances, where repairs are found to be unpaid for an order or amounts owing that are unsettled on client accounts.

4.2 VAT will be charged at the prevailing rate and is in addition to the stated labour rates.

5. Termination of Agreement

5.1 The Client may terminate this Agreement after the Initial Term by providing written notice to the Company. Termination will take effect at the end of the three-month term in which the notice is received.

5.2 The Agreement will automatically terminate if no new repair orders are received within three (3) months following the last repair order.

5.3 The Company reserves the right to terminate this Agreement at any time with written notice to the Client in the event of non-payment, misuse of services, breach of terms or a change of the Company’s own business model or strategies rendering the service no longer suitable /. Viable. In doing this there will be no requirement for the company to have to repair any outstanding gadgets sent in for repair work. We would instead return these goods back. There would be no refunds of any already paid amounts should this occur.

6. Limitation of Liability

6.1 The Company’s liability for any claims arising out of or related to this Agreement shall be limited to the total amount paid by the Client for services under this Agreement during the preceding three-month period.

6.2 Under no circumstances will the Company be liable for indirect, consequential, or incidental damages, including but not limited to loss of data or use of the device.

7. Governing Law

7.1 This Agreement shall be governed by and construed in accordance with the laws of  England and Wales. Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts in England and Wales.

8. Entire Agreement

8.1 This Agreement constitutes the entire understanding between the Company and the Client with respect to the subject matter herein and supersedes all prior agreements, representations, or understandings, whether written or oral.

8.2 The Company reserves the right to update or amend the terms of this Agreement, with such changes taking effect immediately upon the commencement of a new three-month term triggered by a new repair order.

You agree to this automatically when you engage with our services either by placing an unpaid order and or by making an order payment regardless of goods sent in.