Frequently asked questions
Are your phones, tablets & accessories new?
Our phones, tablets & accessories are cosmetically new. Our business is established with brand sourcing centres to bring you clearance stock which are not used. All handsets will therefore be boxed sealed and new like a purchase from the brand themselves, at their standard.
How can I track my order?
Once you place an order with us, you will recieve a confirmation e-mail immediatley. Once your item is being shipped by our suppliers you will then recieve a tracking number from Royal Mail to ensure you can track your orders arrival.
Why isn't my tracking number working?
Why am I being charged a 15% admin fee for my return?
What is your 'Extended Warranty' and how is this different from my phones 14 day technical warranty?
Each product will come with a 14 day technical warranty in case your item may have any technical faults upon arrival. However, an extended warranty will guarantee coverage for your phone, tablet or accessory for the length you buy. This means you are covered after the 14 days and can return or replace your phone if needed. Most of our customers buy our 50% off Extended Warranty as it covers the following: